Frequently Asked Questions (FAQs)

Q.: Is it safe to use my Credit Card on TohfaXpress.com?
A.: All your credit card information is securely processed on the site, data is encrypted and uses standardized SSL certificates in protecting online credit card protection.

Q.: Will my personal information be kept confidential?

A.: We keep our customer information fully confidential and you do not share customer personal information for third party use. Please read company privacy policy for more details.

Q.: How do I know about my order status?
A.: Once you place an order on Tohfaxpress.com , you will receive a set of communication:
Upon processing order you will receive an order confirmation email once done. If you do not receive any email from us within 2 hours, kindly contact us!

2nd email you would receive once your order is shipped.

Once your order is delivered, you would receive final email from us.

Q.: Need help in processing your order?

A.: Our customer care team will help you to process your order, please call us on 0092- 42 3522 3283 or you can also chat with our representative online on website home page.
You may check our contact page for more information.

Q.: Does TohfaXpress deliver Internationally?
A.: TohfaXpress.com deliveries gift items within Pakistan only!

Q.: What payment options do I have on TohfaXpress.com?
A.: We accept all major cards such as Mastercard, VISA , American Express and Discover. Other payment options are PayPal, cash on delivery and western Union.

Q.: Can my order deliver on specific date & time?
A.: Yes, TohfaXpress guarantees you to delivery your order on the requested date. Regarding delivery time, you should mention time range in delivery instruction section. We would try our best to delivery it between that time range but we cannot grantee you on that!

Q.: Is it possible to delivery my order on the same day?
A.: Yes! We also deliver orders on the same day; you must make order before 12PM PKT (GMT+5). TohfaXpress options is not available for all cities of Pakistan, please see the delivery cities list to read more on same day delivery. You can also check same day delivery link.

Q.: What measures are taken to assure that my order will be arrived in proper condition?
A.: TohfaXpress.com either deliveries orders itself or through its Partners. Good measures are taken to make sure that gift arrives to the recipient in perfect conditions. In case of damage, contact our customer service without delay.

Q.: When my order will be received, if I make order today?
A.: Usually, it would be received on requested date. You may check your order online by using track your order button, for same day delivery you must place order before 10PM (GMT). To read more on this, read same day delivery and delivery cities pages. If you have any further inquiry, please do not hesitate to contact us .

Q.: What is minimum value of an order?
A.: You should make an order of minimum 25$ Value.

Q.: What are your delivery charges?
A.: We do not change for regular deliveries; please check delivery cities page to know more on delivery charges.

Q.: Is my gift wrapped?
A.: Yes, TohfaXpress TohfaXpress team would wrap your gift into a attractive presentation before delivering it. You may request our customer service representative in case you want any special wrapping options.

Q.: Can gift price tag be removed before shipping?
A.: Yes! We remove all price tags and stickers before delivering items.

Q.: Is my order arrives as surprise?
A.: Yes! All our orders are delivered as surprise to its recipients. They only know once TohfaXpress representatives reach them.

Q.: Can I cancel my order? Will I get a refund?
A.: Your order can be cancelled for refund and request can be made at least 24 hours before the delivery date. It is not possible to refund or cancel the order once shipped. Customer shall bear shipment charges in case of refunding any order.

Q.: Can I place my order as anonymously?
A.: Yes, tohfaxpress.com offers an anonymous delivery option on payment page. In case, if recipient does not accept a gift anonymously than it will be returned to us.

Q.: Want to Contact TohfaXpress?
A.: Call our customer service representatives at (0092) 42 3522 3283;

We are open 7 days a week from 8AM – 7PM Local Time (+5 GMT)

Email us at customerservice@tohfaxpress.com